The SampleQ approach is just as unique as the solutions that we devise and implement for laboratories all over the world. Our methodology, the SampleQ flow, consists of a number of clever steps that pave the way for an effective and efficient process. The clear SampleQ flow ensures that all involved parties have an insight into the actual process. This means that all efforts can be devoted directly to devising and developing the perfect solution for even the most complicated issue. This is how we work together towards and in accordance with the Lean Lab principle.

Set to work step-by-step in the SampleQ flow

Set to work step-by-step in the SampleQ flow

Assess

The assessment phase is the most important phase of an automation project. During this phase, we carefully investigate how you actually apply the procedure that is to be automated. We highly recommend that you also create a project team as this will help you to achieve significant results as quickly as possible. For this same reason, we often conduct face-to-face interviews with your analysts and operators.

During the assessment, we will not only consider the target procedure, but also determine how it is positioned in relation to the other procedures in your laboratory. Which steps do these procedures have in common and what are the upstream and downstream effects when these steps are changed? In order to visualise these interrelationships, we apply techniques such as value stream mapping (VSM).

Based on the assessment of your procedures, we will provide a detailed project plan that comprises a set of solutions, estimated timing, plus a budgetary proposal.

Design

Based on the results of the assessment phase, we will propose a set of hardware solutions to address the different bottlenecks in your procedure. Every single solution is unique. The solution that is selected will mainly be determined by personal preferences, future perspectives and budgetary constraints. We will, of course, guide you through this decision process, which can sometimes be a little time consuming.

Where feasible, our design teams will attempt to translate your procedures into benchmark modular automation systems. This will have a substantial effect on total project cost and will significantly reduce development and implementation time.

For more demanding solutions, we rely on the substantial knowledge and expertise of our licensing partners.

Implement

As soon as the design phase has been approved, we will start to implement your system. During the implementation phase, all necessary hardware parts will be sourced and assembled. If necessary, new software protocols will be written and compiled. Our extensive knowledge library and technical warehouse enable us to implement systems in a short time.

Once assembled, system operation is verified from a technical point of view, in accordance with standard operating procedures. Modules are adjusted, tweaks are carried out and other peripheral instruments are installed. Verification of software control and communication is an integral part of the implementation phase. The entire implementation phase takes place in one of our testing laboratories, in close collaboration with your project team.

No analytical evaluations are carried out at this stage.

Validate

Once the system is working correctly from a technical point of view, system performance has to be evaluated from an analytical and operational point of view. A carefully planned validation protocol is therefore carried out.

The protocol uses pre-set performance criteria and is carried out in accordance with international reference methods, such as ISO 17025. Reference materials, standards and samples are provided by the customer. The validation is usually carried out in our own laboratories (factory acceptance) as well as on-site (site acceptance).

All data are evaluated statistically and if required, minor adjustments are carried out. Significant hardware adjustments are generally not necessary, due to the detailed assessment phase.

Support

We ensure long-term operational reliability of your instruments. We provide a broad range of support packages, both standard and fully customisable, to address any post-installation needs you may have.

We access systems remotely, or provide on-site support when necessary. Fast response times are guaranteed. Packages cover all technical and analytical support, on-site training, method development assistance and scheduled maintenance.